JackpotVillage Casino Terms and Conditions

Welcome to JackpotVillage Casino. These Terms and Conditions govern your use of our website, games, bonuses, and all related services available at jackpotvillage.com. By registering an account or accessing any part of our platform, you confirm that you have read, understood, and agreed to be bound by these terms in full. If you do not agree, you must not use our services. We encourage you to review this document carefully before proceeding.

1. About Us and Regulatory Information

At Jackpot Village, we operate under the ownership of White Hat Gaming Limited, a company registered in Malta (company registration number C73232), with its registered office at 85 St John Street, Valletta, Malta. We hold dual licensing to ensure the highest standards of player protection and fair gaming across all our markets.

• Great Britain: licensed and regulated by the UK Gambling Commission, account number 52894
• All other jurisdictions: licensed by the Malta Gaming Authority under licence MGA/B2C/370/2017 (issued 01/08/2018)
• Alternative dispute resolution is provided by eCOGRA
• Governing law for these Terms and Conditions: Malta

Our JackpotVillage online casino is operated in accordance with all applicable regulatory requirements. Players in the United Kingdom are subject to UKGC rules, while all other eligible players operate under MGA regulations.

2. Eligibility and Account Registration

At JackpotVillage, we welcome players from eligible jurisdictions who meet the following requirements. You must ensure that your use of our services is lawful in your country of residence before registering.

2.1 Eligibility Requirements

• You must be at least 18 years of age (or the legal gambling age in your jurisdiction, whichever is higher)
• You must be a resident of a permitted territory — our services are not available to residents of the USA, Australia, Germany, France, Spain, Italy, the Netherlands, Russia, China, Azerbaijan, Japan, Malaysia, Qatar, Tunisia, and other restricted jurisdictions
• You must not be registered as a self-excluded player with us or any related authority
• You may only hold one account with us at any time

2.2 Account Registration

When you create your JackpotVillage Casino login, you are required to provide accurate, truthful, and up-to-date personal information. We reserve the right to suspend or close any account where false or misleading information has been provided. Your account credentials are personal — you must not share your login details with any third party.

3. Know Your Customer (KYC) and Verification

We at JackpotVillage are required by law to verify your identity before processing withdrawals and, in some cases, before permitting continued play. Our KYC process may require the following documentation:

• Government-issued photo ID (passport, driving licence)
• Proof of address (utility bill, bank statement dated within 3 months)
• Proof of payment method ownership
• Source of funds documentation where cumulative deposits approach or exceed EUR 2,000

We will review your documents within the pending period of approximately 24–48 hours. Failure to provide satisfactory documentation may result in withdrawal delays or account restrictions. These measures are in place to protect you and to ensure compliance with anti-money laundering regulations.

4. Deposits and Withdrawals

4.1 Deposits

At JackpotVillage Casino, we accept the following deposit methods: credit and debit cards (Visa, Mastercard), e-wallets (Skrill, Neteller), prepaid vouchers (Paysafecard), and bank transfer. We do not accept cryptocurrency. Players register and transact in their local currency — including NZD, EUR, GBP, USD, CAD, and others. Where a local currency is unavailable, EUR applies. Our minimum deposit is approximately $20 / EUR 20.

4.2 Withdrawals

Our JackpotVillage withdrawal process requires that you have wagered your deposit in full at least once before requesting a cashout. We apply the following limits and policies:

• Minimum withdrawal: approximately NZ$20 or local equivalent
• Maximum withdrawal: approximately NZ$5,000 (or local currency equivalent) per week, with higher limits available for VIP members
• Maximum payout from a single bet or spin: approximately 250,000 in local currency (progressive jackpots excluded)
• Wins exceeding 100,000 may be paid in up to 10 monthly installments
• Withdrawals are returned to the same payment method used for the original deposit
• E-wallets (Skrill, Neteller) typically process within 24 hours after approval; card and bank transfers may take up to 3 working days

5. Bonuses, Free Spins, and Promotional Terms

Here at JackpotVillage, we offer a range of bonuses and promotions designed to enhance your experience. All bonuses are subject to our Standard Promotional Terms. By claiming any bonus, you agree to the conditions below.

5.1 Welcome Bonus

Our JackpotVillage Casino welcome bonus includes a 200% match on your first deposit, with promotional banners advertising up to EUR 1,800 across a multi-part welcome package. For players in New Zealand, this includes 200% up to NZ$500 plus 50 free spins on the first deposit, along with 500 loyalty points auto-credited upon registration. Jackpot Village bonus codes may be required — check current promotions on our website.

5.2 Wagering Requirements and Bonus Rules

• Wagering requirement: 40x the combined value of deposit + bonus + free spin winnings
• Maximum bet while a bonus is active: $5 per spin/round (or 20% of the active bonus value)
• Bonus validity: 30 days from the date of issue
• Free spin winnings validity: 10 days
• Game contributions: Slots = 100% (some titles contribute 20% or 0% — see exclusion list); Scratchcards and Keno = 100%; Table Games, Video Poker, Jackpot/Progressive Games = 0%

5.3 Other Promotions

We at JackpotVillage Casino regularly run the following promotional offers for eligible players:

• EUR 10,000 Mega Giveaway (available up to 3 times per year)
• EUR 500 Weekly Cash Giveaway for active villagers
• The Village Fete: a share of EUR 10,000 every month
• EUR 30,000 Cash Jackpot promotion
• Daily Wheel and Gold Wheel spins
• Village Store reward redemptions using Tokens
• Occasional Jackpot Village no deposit bonus free spins — check our promotions page for active Jackpot Village bonus codes

Please note that our Jackpot Village no deposit bonus codes and any Jackpot Village free spins offers are subject to individual promotional terms which may differ from the standard welcome package conditions.

6. Loyalty Programme — Climb the Village Ranks

Our JackpotVillage Casino loyalty programme features 20 custom levels, from Village Novice to Jackpot King. Players earn XP by wagering on eligible slot games. Your progress through the ranks unlocks access to Tokens, which can be redeemed in the Village Store for premium wheel spins and game-specific offers. Weekly, monthly, and milestone missions provide additional opportunities to earn Tokens and rewards.

7. Responsible Gambling

At Jackpot Village, we are committed to promoting responsible gaming across all our markets. We offer a range of tools to help you manage your play, including deposit limits, session time limits, reality checks, cooling-off periods, and self-exclusion. If you feel that gambling is negatively affecting your life, we urge you to contact our support team or reach out to organisations such as GamCare, BeGambleAware, or your regional equivalent.

8. Game Availability and Software

Our JackpotVillage platform hosts between 1,200 and 3,000 titles depending on your region. We partner with over 90 leading software providers including NetEnt, Microgaming, Play'n GO, Pragmatic Play, Red Tiger, Big Time Gaming, Blueprint, Push Gaming, and Quickspin. Our live casino is powered by Evolution Gaming (featuring Lightning Roulette and Dream Catcher) and Ezugi. Game availability may vary by territory due to licensing or regulatory restrictions.

9. Mobile App and Platform Access

The JackpotVillage app is available for Android via Google Play (com.whg.jackpotvillage), and our full game library is also accessible via responsive mobile and tablet browsers. We strive to ensure a consistent experience across all devices. Access to our services requires a stable internet connection, and we cannot be held responsible for connectivity issues on your end.

10. Customer Support

We provide 24/7 customer support via Live Chat (with typical response times of under one minute) and email at support@jackpotvillage.com. Our Help Centre is also available for self-service assistance. We do not currently offer telephone support. All support is provided in English.

11. Amendments and Governing Law

We reserve the right to amend these Terms and Conditions at any time. Any changes will be communicated via our website, and your continued use of our services following notification constitutes acceptance of the updated terms. These Terms and Conditions are governed by the laws of Malta. Any disputes not resolved through our internal complaints procedure may be referred to eCOGRA as our approved ADR provider.

If you have any questions about these terms, please do not hesitate to contact us at support@jackpotvillage.com.