About Jackpot Village Casino

Who We Are

We are operated by White Hat Gaming Limited, a Malta-registered company (reg. no. C73232) with a proven track record across more than 20 online casino brands. Being part of this experienced group means our JackpotVillage platform benefits from industry-leading infrastructure, robust security, and the kind of operational expertise that only comes from years at the forefront of iGaming.

At Jackpot Village, we serve players primarily across New Zealand, the United Kingdom, Ireland, Malta, and other regulated markets. Our platform is available in English and supports multiple regional currencies including NZD, GBP, EUR, USD, and CAD — so wherever you are, you can enjoy our casino your way.

Our Games & Software Providers

Here at JackpotVillage Casino, we believe that variety is the soul of great gaming. Our library features between 1,200 and 3,000 titles depending on your region, powered by over 90–100 world-class software providers. You'll find everything from classic 3-reel fruit machines to modern 5-reel video slots, progressive jackpot games, live dealer tables, video poker, scratch cards, and thrilling live game shows.

Our Jackpot Village game collection is powered by some of the biggest names in the industry:

• NetEnt
• Microgaming
• Play'n GO
• Pragmatic Play
• Red Tiger Gaming
• Big Time Gaming
• Blueprint Gaming
• Push Gaming
• Quickspin

For live casino action, we at JackpotVillage partner with Evolution Gaming and Ezugi — the gold standard in live dealer entertainment. You can enjoy Lightning Roulette, Dream Catcher, live Blackjack, live Baccarat, and much more, all streamed in real time from professional studios directly to your screen.

The Village Experience — Our Loyalty Programme

What truly sets our Jackpot Village platform apart is the way we reward our players. Our 'Climb the Village Ranks' loyalty programme features 20 unique levels — from Village Novice all the way to Jackpot King. Every spin you take earns you XP, moving you steadily up through the ranks and unlocking greater rewards along the way.

We at JackpotVillage also offer a unique reward currency called Tokens. You earn Tokens through weekly and monthly missions, milestone achievements, and special in-game events. These Tokens can be redeemed in our exclusive Village Store for premium wheel spins and game-specific bonuses. On top of that, you'll have access to:

• Daily Wheel spins and Gold Wheel spins
• EUR 10,000 Mega Giveaway (held up to 3 times per year)
• EUR 500 Weekly Cash Giveaway for loyal Villagers
• The Village Fete — a monthly share of EUR 10,000
• EUR 30,000 cash Jackpot promotion
• The Village Jackpots — massive network progressive jackpots

Our Welcome Bonus

We believe every new player deserves a spectacular welcome. At JackpotVillage Casino, we greet you with a 200% Welcome Bonus on your first deposit — with a banner offer of up to EUR 1,800 across our multi-part welcome package. For players in New Zealand, this includes a 200% bonus up to NZ$500 plus 50 Free Spins on your first deposit, along with 500 loyalty points automatically credited to your account. For full details on all promotions, visit our JackpotVillage bonus page.

Our Jackpot Village welcome package comes with clear and fair terms: a 40x wagering requirement applies to the combined value of deposit, bonus, and free spin winnings. The maximum bet while a bonus is active is $5, and you have 30 days to use your bonus (10 days for free spins). We keep our terms transparent because we believe you deserve to know exactly what you're getting.

Banking — Fast, Secure & Straightforward

At JackpotVillage, we make depositing and withdrawing as simple as possible. We support a range of trusted payment methods including:

Our minimum deposit is approximately NZ$20 (or local equivalent). We process withdrawals within a 24–48 hour pending period, after which e-wallets such as Skrill and Neteller typically clear within 24 hours, while card and bank transfer withdrawals may take up to 3 working days. Please note we do not currently accept cryptocurrency payments.

Play Anywhere — Desktop, Mobile & App

We at JackpotVillage Casino have made sure you can enjoy our full gaming library wherever you are. Our platform is fully optimised for desktop browsers, tablets, and mobile devices through our responsive web application. We also offer a dedicated mobile app available on Google Play (search: 'Jackpot Village: Casino'), so you can carry the entire village in your pocket.

Our Customer Support

At Jackpot Village, we know that questions and issues can arise at any time — which is why our support team is available 24 hours a day, 7 days a week. You can reach us through the following channels:

• Live Chat: Available 24/7 — responses typically under one minute
• Email: support@jackpotvillage.com
• Help Centre: Comprehensive FAQ and self-service resources on our website

Our friendly support team operates exclusively in English and is trained to resolve your queries quickly and professionally. We do not currently offer phone support, but our live chat service is fast enough that you'll rarely feel the need for it.

Responsible Gaming — Our Commitment to You

Here at JackpotVillage, responsible gaming is not an afterthought — it's a core part of everything we do. We are certified by eCOGRA as our Alternative Dispute Resolution (ADR) provider, and our dual licensing ensures we meet the highest standards of player protection in both the UK and Malta. We provide a full suite of responsible gaming tools including deposit limits, session limits, self-exclusion options, and reality checks — because we want your experience with us to always be fun and in control.