JackpotVillage Privacy Policy

At Jackpot Village, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal data when you access and use our services at jackpotvillage.com. By creating an account, using the JackpotVillage Casino platform, or interacting with our mobile app, you acknowledge that you have read and understood how we handle your information. We encourage you to read this document carefully before using our services.

Who We Are

We are White Hat Gaming Limited, a company registered in Malta (company registration number C73232), with our registered office at 85 St John Street, Valletta, Malta. We operate Jackpot Village as a licensed online casino under dual regulation: the UK Gambling Commission (account number 52894) for players in Great Britain, and the Malta Gaming Authority (licence MGA/B2C/370/2017, issued 01/08/2018) for all other eligible customers. At JackpotVillage, we are fully committed to maintaining the highest standards of data protection and regulatory compliance.

What Data We Collect

When you register and use our JackpotVillage online casino, we may collect the following categories of personal information:

• Your full name, date of birth, and contact details (email address, phone number)
• Your residential address and proof of identity documents for KYC verification
• Payment information, including card details and e-wallet identifiers (Skrill, Neteller)
• Source of funds documentation when your cumulative deposits reach or exceed approximately EUR 2,000
• Login credentials and account activity, including jackpot village login history and session data
• Device information, IP address, browser type, and operating system
• Gaming activity, including bets placed, games played, and transaction history
• Communications you send us via live chat or email at support@jackpotvillage.com
• Bonus usage and promotional activity, including jackpot village bonus code redemptions and free spins claims

How We Use Your Information

We use the personal data we collect for a range of legitimate purposes. At JackpotVillage, our primary obligation is to operate a safe, compliant, and enjoyable gaming environment. Specifically, we use your data to:

• Create and manage your player account
• Verify your identity and age in accordance with our licensing obligations (KYC)
• Process your deposits and withdrawals, including managing jackpotvillage withdrawal requests
• Administer bonuses, including the jackpot village casino welcome bonus, free spins offers, and loyalty rewards through our "Climb the Village Ranks" programme
• Personalise your experience and recommend games or promotions suited to your preferences
• Prevent fraud, money laundering, and other financial crime
• Comply with our legal obligations under UK and Malta law
• Respond to your customer support enquiries submitted via live chat or email
• Send you marketing communications where you have given consent (you may opt out at any time)
• Conduct responsible gambling monitoring and identify signs of problem gambling behaviour

Legal Basis for Processing

Our JackpotVillage Casino processes your personal data on the following legal grounds:

Contractual Necessity

We process certain data because it is necessary to fulfil our contract with you — for example, verifying your identity before processing a jackpotvillage withdrawal or crediting a jackpot village bonus to your account.

Legal Obligation

We are required by law to collect and retain certain information. This includes identity verification under anti-money laundering regulations and age verification requirements imposed by our gambling licences.

Legitimate Interests

We may process data where we have a legitimate business interest in doing so, such as fraud prevention, security monitoring, and improving our platform for players visiting Jackpot Village NZ and other regions.

Consent

Where we rely on your consent — for example, to send you marketing emails about jackpot village bonus codes or jackpot village no deposit bonus offers — you may withdraw that consent at any time by contacting us or updating your account preferences.

Cookies and Tracking Technologies

We use cookies and similar technologies on our website and mobile app. These help us maintain your jackpot village login session, remember your preferences, analyse how you navigate our platform, and deliver relevant promotional content. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our services.

How We Share Your Data

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• Service providers: We work with trusted third parties including game providers (NetEnt, Microgaming, Play'n GO, Evolution Gaming), payment processors, and KYC verification services who process data on our behalf under strict data protection agreements.
• Regulatory authorities: We may disclose information to the UK Gambling Commission, Malta Gaming Authority, or other competent authorities when required by law.
• Dispute resolution: Our approved ADR provider, eCOGRA, may receive relevant data in the event of an unresolved dispute.
• Group companies: As part of the White Hat Gaming group, we may share data with sister brands where operationally necessary and permitted by law.

Data Retention

At JackpotVillage, we retain your personal data for as long as your account remains active and for a minimum period thereafter as required by applicable law — typically five years following account closure, in line with anti-money laundering legislation. Certain records may be retained longer where required by regulatory or legal obligations.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by our JackpotVillage Casino:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request erasure of your data (subject to legal retention obligations)
• The right to object to or restrict certain types of processing
• The right to data portability
• The right to withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at support@jackpotvillage.com. We will respond to your request within the timeframe required by applicable law (typically 30 days).

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our JackpotVillage platform uses industry-standard SSL encryption across all transactions and communications. Access to personal data is restricted to authorised personnel only, and all staff involved in data handling receive appropriate training.

International Transfers

Your data may be transferred to and processed in countries outside the European Economic Area. Where we transfer data internationally, we ensure adequate safeguards are in place, such as standard contractual clauses approved by the European Commission, to protect your information to a standard consistent with applicable data protection law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we make material changes, we will notify you via email or a prominent notice on our website. We encourage you to check this page periodically. Continued use of Jackpot Village following the publication of an updated policy constitutes your acceptance of the revised terms.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data at JackpotVillage Casino, please contact our support team at support@jackpotvillage.com. Our customer support is available 24/7 via live chat and email. You also have the right to lodge a complaint with your local data protection authority if you believe we have not handled your data in accordance with applicable law. For players in Malta, the relevant authority is the Information and Data Protection Commissioner (IDPC).